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FAQ
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How long will my package take to arrive?I totally get how exciting it is to receive your unique pieces and start styling your space! I usually process orders within 1-2 business days. After that, delivery times will depend on where you’re located—but rest assured, your new treasures are on their way! - **Local Deliveries (within the city):** Expect your package to arrive within 3-5 business days. - **Domestic Deliveries (outside the city):** Your package should reach you within 5-7 business days. - **International Deliveries:** Depending on your country, the delivery timeframe ranges from 10-15 business days. I’m always working to get your one-of-a-kind finds to you as fast as possible so you can start adding charm to your space. Got questions or need a hand? No worries—I'm here to help! Just reach out, and I’ll make sure you’re all set to create your perfect vibe.
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How can I track my order?I know how exciting it is to wait for your special, hand-picked pieces! To track your order, just log in and head to the "My Orders" section for real-time updates. Once your order ships, I'll send a tracking number to your email so you can keep an eye on things with the courier.
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What if something happens to my package during delivery?I offer shipping insurance on all orders, so your unique items are fully covered. If something happens during transit, I’ll help you sort it out fast.
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How do you ship fragile items?I take extra care in packaging, especially for fragile items. Each piece is wrapped with high-quality materials to ensure it arrives safely, ready to bring its unique charm to your home.
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Can I return my purchase?At Eclectic City Co., I take pride in sourcing the highest quality vintage items, and I’m always upfront about any wear and tear that comes with their character. Because of the unique nature of these curated pieces, I do not accept returns. If you have any concerns about your order or notice any damage upon arrival, please reach out to me directly at eclecticcityvintage@gmail.com within 7 days of receiving your items. I’m here to ensure you’re happy with your purchase and will do my best to assist you. Thank you for supporting a small business and embracing the charm of vintage decor!
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